Counsel Talk - Refund Policy

Hassle-Free Refund Policy | Counsel Talk - India's First Online Counseling & Career Guidance Platform

At Counsel Talk, we strive to provide high-quality online counseling and career guidance services to our users. Our platform is trusted by thousands, ensuring professional and reliable assistance. However, we understand that there may be instances where a refund is requested. Please read our Refund Policy carefully to understand the terms and conditions.

1. Who is Eligible for a Refund?

We offer refunds under the following circumstances:

Technical Issues: If you are unable to access the session due to technical problems on our platform, and we are unable to resolve the issue within a reasonable time.
Service Non-Delivery: If a scheduled session is canceled by our expert and we fail to reschedule or provide an alternative solution.
Duplicate Payment: If you are charged twice for the same service, we will process a refund for the duplicate transaction.

2. Non-Refundable Situations

To maintain fairness and transparency, refunds will not be issued in the following cases:

If you miss a scheduled session without prior notice (at least 24 hours in advance).
If the session has been successfully conducted as per schedule.
If the dissatisfaction is based on subjective expectations rather than objective service failures.
If the refund request is made after 24 hours from the date of payment.

3. Simple Refund Request Process

To request a refund, follow these steps:

Email Us: Send an email to counseltalk25@gmail.com with your payment details, booking confirmation, and reason for the refund request.
Verification: Our team will review your request within 2 business days and may contact you for further clarification.
Processing Time: If approved, refunds will be processed within 7-10 business days and credited to your original payment method.

4. Flexible Cancellation Policy

Users can reschedule or cancel a session at least 24 hours before the scheduled time without any penalty.
Cancellations made within less than 24 hours may not be eligible for a refund but can be rescheduled at our discretion.

Why Choose Counsel Talk?

India's First Online Counseling & Career Guidance Platform
Trusted by thousands of students and professionals
Secure and hassle-free payment process
100% transparency and customer satisfaction
Certified Experts & Personalized Counseling Plans

For any queries regarding our Refund Policy, please reach out to counseltalk25@gmail.com. You can also contact our support team via live chat or call us at (+91 9717540341) for quick assistance.

Counsel Talk - Empowering Your Future with Expert Career Guidance & Counseling
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Privacy Policy | Counsel Talk

At Counsel Talk, we are committed to protecting your privacy and ensuring that your personal information remains secure. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform for online counseling and career guidance services. By accessing our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and other contact details.
Payment Information: Billing details, transaction history, and payment method (processed securely through third-party payment gateways).
Session Data: Conversations and interactions with counsellors (kept confidential and encrypted).
Technical Data: IP address, device type, browser information, and cookies to enhance user experience.

2. How We Use Your Information

We use your data to:

Provide personalised counseling and career guidance services.
Improve our platform by analysing user preferences and behavior.
Process transactions securely and prevent fraudulent activities.
Send important updates, appointment reminders, and promotional offers (you can opt out at any time).
Comply with legal and regulatory requirements.

3. Data Protection and Security

We take extensive measures to safeguard your data:

End-to-End Encryption: All conversations and transactions are encrypted for privacy.
Secure Payment Processing: We use trusted payment gateways that comply with global security standards.
Restricted Access: Only authorized personnel have access to sensitive data.
Regular Security Audits: We routinely test and update our security protocols to prevent breaches.

4. Third-Party Sharing

We do not sell, trade, or rent your personal data. However, we may share your information with:

Trusted service providers (such as payment processors) to facilitate transactions.
Legal authorities if required by law or for fraud prevention.
Affiliated partners for service improvements and research (with user consent).

5. Cookies and Tracking Technologies

Our website uses cookies to:

Enhance user experience by remembering preferences.
Analyze website traffic and improve performance.
Deliver personalized recommendations and content.

You can manage your cookie preferences in your browser settings.

6. Your Rights & Control Over Your Data

You have the right to:

Access and update your personal information.
Request data deletion (subject to legal obligations).
Opt out of marketing communications at any time.
Restrict data processing under certain conditions.

For requests, contact us at counseltalk25@gmail.com.

7. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage users to review this page periodically.

If you have any questions about our Privacy Policy, please reach out to us at: 📧 counseltalk25@gmail.com.
📞 (+91 9717540341)

Counsel Talk - Secure, Confidential & Trusted Online Counseling Services
🔒 Your Privacy, Our Priority

Important Disclaimer
Know Your Rights & Responsibilities with Counsel Talk

At Counsel Talk, we aim to provide reliable and professional online counselling and career guidance services. However, it is important for users to understand the limitations and terms associated with using our platform. By accessing and using our services, you acknowledge and agree to the following disclaimers. It is essential to read and understand these terms before using the platform.

1. No Professional Medical or Psychological Advice

Our platform connects users with experienced counselors and career advisors, but we do not provide medical, psychiatric, or clinical psychological services. The information and guidance offered on this website should not be considered a substitute for professional medical advice, diagnosis, or treatment. If you require medical or psychological intervention, please consult a licensed healthcare provider.

Counsel Talk does not provide emergency mental health support; in case of a crisis, please reach out to emergency services or a professional healthcare provider.

2. Accuracy and Reliability of Information

While we strive to offer accurate and updated information, Counsel Talk does not guarantee the completeness, reliability, or accuracy of any content, advice, or recommendations provided on the platform. Users are encouraged to use their discretion and seek additional expert opinions before making significant career or personal decisions.

3. User Responsibility

The use of our services is solely at the user’s discretion and risk.
Counsel Talk is not liable for any decisions made based on the advice or counseling received through the platform.
Users should conduct independent research before making career or educational choices.

4. Third-Party Links and Services

Our website may contain links to third-party websites or services for additional resources. These external sites are not under our control, and we are not responsible for their content, privacy policies, or reliability. Users should review third-party terms and privacy policies before engaging with their services to understand how their data may be handled.

5. No Guarantee of Outcomes

While our team of experts aims to provide the best possible guidance, Counsel Talk does not guarantee specific results or outcomes related to career progression, job placements, or personal growth. Success depends on various individual factors, including personal effort, external circumstances, and market conditions, which are beyond our control.

6. Limitation of Liability

To the maximum extent permitted by law, Counsel Talk, its employees, affiliates, and advisors shall not be held responsible for any direct, indirect, incidental, or consequential damages arising from:

The use or inability to use our services.
Reliance on any information or guidance provided.
Technical failures (such as server downtimes or connectivity issues), unauthorized access, data breaches, or service interruptions.

7. Changes to This Disclaimer

We may update this Disclaimer periodically to reflect changes in our services or legal requirements. Users are encouraged to review this page regularly. Significant updates will be communicated via email or a website notification.

8. Contact Us

For any concerns regarding this Disclaimer, feel free to reach out to us: 📧 counseltalk25@gmail.com
📞 +919717540341

Counsel Talk - Your Trusted Partner for Online Counseling & Career Guidance
💡 Making Informed Decisions with Confidence